Effective Date: 1 January 2026
Privacy Policy
Well Clinic (“we”, “our”, “the Clinic”) is committed to protecting the privacy and confidentiality of all patients and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information in accordance with the National Health Act 2014, the Nigeria Data Protection Regulation (NDPR), and applicable guidelines of the Federal Ministry of Health.
1. Information We Collect
We collect personal and medical information necessary to provide healthcare services. This includes your full name, date of birth, contact details (phone number, email address, residential address), next-of-kin information, national identification details, and medical history including diagnoses, prescriptions, test results, and treatment records. Information may be collected in person at our facility, through our website contact forms, or by telephone.
2. How We Use Your Information
Your information is used solely for the purposes of delivering safe and appropriate medical care, managing appointments and admissions, processing payments and insurance/HMO claims, complying with regulatory requirements under Nigerian law (including the National Health Act 2014), and communicating important health updates or appointment reminders. We do not use your data for commercial marketing without your explicit consent.
3. Confidentiality of Medical Records
Well Clinic treats all patient medical records as strictly confidential. Access to your records is limited to treating clinicians and authorised administrative staff directly involved in your care. We adhere to the duty of medical confidentiality as recognised under Nigerian law and the ethical guidelines of the Medical and Dental Council of Nigeria (MDCN).
4. Sharing of Information
We do not sell, rent, or trade your personal or medical information to any third party. Information may be shared in the following limited circumstances: with other healthcare providers involved in your direct treatment, with HMO or insurance companies to process your claims, with regulatory authorities (such as the Federal Ministry of Health or NHIA) as required by law, or in emergency situations where disclosure is necessary to protect your life or the life of another person.
5. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal and health data from unauthorised access, loss, or misuse. Paper records are stored securely on-site. Electronic records are protected by access controls and are accessible only to authorised personnel. In the event of a data breach that affects your information, we will notify you in accordance with applicable Nigerian law.
6. Your Rights
Subject to applicable law, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, withdraw consent for uses beyond your direct medical care, and lodge a complaint regarding how your information is handled. To exercise any of these rights, please contact our administration office in writing.
7. Retention of Records
We retain patient medical records for a minimum of six (6) years from the date of last treatment, or longer where required by Nigerian law or clinical necessity. After the applicable retention period, records are securely destroyed.
8. Website Usage Data
Our website may collect basic non-identifiable technical data (such as browser type and pages visited) to help us improve the site. We do not use tracking cookies for advertising purposes. Any contact form submissions on our website are handled securely and used only to respond to your enquiry.
9. Changes to This Policy
Well Clinic reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about how we handle your personal information, please contact us at: Well Clinic, Apo, Abuja, Federal Capital Territory, Nigeria. You may also reach us by telephone or through the contact form on our website.